Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty, damaged or wrong item
If your order arrives damaged, faulty, not as described, or you received the wrong item:
- Email hushhoursleep.help@gmail.com with your order number and a photo of the problem.
- We'll reply within 1–2 business days and offer a replacement or refund, as the law requires.
- If we need the item back, we'll tell you how and cover reasonable return costs.
Change of mind
We don't offer refunds for change of mind, so please choose carefully. For hygiene reasons this especially applies to ear plugs, pillows and other items that touch your face or body once opened. This doesn't affect your rights under the Australian Consumer Law.
Refunds
Approved refunds go back to your original payment method, usually within 5–10 business days.
